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Here is our frequently asked questions. Please use our contact form for any questions not answered here.

(A). It depends on what you want! All websites require a one off fee of £19.99 to secure your chosen domain name and server space (you can use any domain ending with .uk ,an extra fee will be required for .com etc) To be honest you would be better with a .uk name as most people see .uk names as British and therefore relevant. Most of our clients start with 3 well designed pages and add more pages at a later date. On top of this fee you only have to pay your chosen rental fee.

(Q) Why should I use your website design services and not another company, and have you got a proven track record?

(A) We provide a one to one personal service and are friendly and accommodating. We are always available by email to answer your questions. Our website design prices are very competitive. We are experts in search engine optimization, most website design companies are not. We are also members of the HTML Writers Guild, the UK Web Design Association and The International Webmasters Association .

(Q) Are there any hidden charges for your website design or optimization services?

(A) No! Once we have all the information about your requirements you will be given a price and that price will stand firm for both the website design and the optimization, if required. The only time a given price would change is if you want pages added before completion of the website.

(Q) Can I see the design while my website is under development?

(A) Yes! Once the design for the main page has been completed it will be uploaded to our test server for your approval. After approval you can make your initial payment of £19.99 to secure your chosen domain name and server space and the rest of website will be developed.

(Q) Can you make changes to the website design or text content once it has been started?

(A) Yes! The main page will be uploaded for your approval. If you want changes made to the design we can do it then.

(Q) How long will the design of my website take?

(A) From 2 days to one week. A lot depends on what your requirements are.

(Q) How much do you charge for updates?

(A) There are no charges except for your usual rental fee. Usually around 30 mins of free updates and changes per month once the website is finished.

(Q) I would like to use your website design service, what do I do now?

(A) Simply fill out the order form with your preferences (you will not be charged at this time) we will contact you usually within 72 Hours with the details for your website preview. We can also be contacted about our website design services from the "contact us" link in the navigation bar.

(Q) What's included in the rental package?

(A) All rental packages include Complete website management by Webhire, Unique domain name www.yourname.co.uk Email address for your domain, All artwork & design, Fast secure hosting with Pipex Communications, Free monthly updates & changes, Search engine optimisation inc Meta Tags etc, Free search engine submission service. Click on the services button for a full list.

(Q) Who are Pipex Communications and what do they do?

(A) We use Pipex for all of our website hosting. As the UK's first commercial ISP, PIPEX has been a market leader for over a decade. They were the first ISP to bring the Internet to UK businesses and provided the first fully featured web community, enabling customers to create and promote their own websites. In order to build a solid foundation for sustained Internet growth in the UK, PIPEX played an active part in the formation of various key industry bodies such as The Internet Service Providers Association (ISPA), The London Internet Exchange (LINX) and The Internet Watch Foundation (IWF). Though many ISPs have come and gone, PIPEX continues to be a multi award winning, financially stable and profitable ISP. Operating from locations across the UK, PIPEX runs one of the UK's most extensive communication networks, with data centres in London, Leeds, Manchester, Nottingham and Germany and is amongst the top 5 largest providers of broadband. With there Tier 1 status, proven track record, breadth of services and host of industry defining accreditations such as BS7799, ISO 9001:2000, PIPEX is the chosen provider for the majority of the Times' Top 100 UK Companies and tens of thousands of SMEs. Ultimately it is the strength of the PIPEX Network that is responsible for our overwhelming success with nearly 50% of new customers joining as a result of recommendations from existing users.

(Q) Who are Paypal and how secure are my payments?

(A) PayPal (Europe) Ltd is a private limited company incorporated in England. PayPal Inc. (which is a parent company of PayPal (Europe) Ltd) was acquired by eBay in October 2002, and is located in California, USA. PayPal is the 2002 SIIA Codie Awards winner for "Best eCommerce Solution" and is recognized by PC Magazine as one of" The Top 100 Web Sites." Your Security is PayPal's Top Priority
With the industry's most-advanced encryption, fraud prevention, and Buyer and Seller Protection Policies, PayPal is dedicated to keeping your account safe and secure from scams and fraud.

(Q) What's the commitment, when can i cancel?

(A) You are under no obligation whatsoever, you may cancel your subscription at any time and owe us nothing. All related artwork and domain names will remain the property of Webhire. If however you wish it released before this period we will charge you a release fee to cover the website design and artwork.

(Q) What about cgi scripts.

(A) We supply a reply form similar to the one above as part of our package.

(Q) Do I need to use a website design company that is local to me?

(A) No you don't! Everything can be done over the internet or the telephone. We design websites for companies worldwide and rarely meet our clients, some of whom have been clients of ours for years.

(Q) What about Website Maintenance?

(A) Information changes all the time. Does your site reflect your current prices? Has your business grown and does it offer all of your current products and services? Does your web site contain details that change on a regular basis? If the information contained on your web site is out of date then it might as well not be there. Our website maintenance is designed to keep your website up to date so all you have to do is notify us of the changes and we'll do the rest. And remember this is all included in the rental price.

(Q) What about Site Promotion for search engines?

(A) We have a deal with our partners Webwise who will submit your site to 800,500 major search engines and directory's including Google, Yahoo, MSN, Lycos and Alta Vista. Webwise offer a single one off submission and full optimization of your website which usually costs £19.99. Please visit their website for more information.